Last updated: 25 July 2026
Debt Recovery Hub (“Debt Recovery Hub”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect, why we collect it, how we use it, who we may share it with and the rights you have in relation to your personal information.
Debt Recovery Hub is operated by Debt Recovery Hub, company registration number 552-185-72, with its registered address at Debt Recovery Hub Office 7, Hideaway Work Space, 1 Empire Mews, Streatham, SW16 2BF.
For questions about this Privacy Policy or how we handle your information, contact us at connect@debtrecoveryhub.org.
1. Information we collect
We may collect information that you provide directly to us when you:
- complete an enquiry or contact form;
- request help finding a debt recovery agency;
- contact us by email or telephone;
- subscribe to communications from us; or
- otherwise interact with our website.
This information may include:
- your name;
- company or organisation name;
- email address;
- telephone number;
- business address;
- information about the debt you are seeking to recover;
- the approximate value and age of the debt;
- information about the type of debtor or circumstances surrounding the debt; and
- any other information that you choose to provide.
Please avoid providing sensitive personal information or unnecessary information about a debtor through our website unless specifically requested.
2. Information collected automatically
When you visit Debt Recovery Hub, certain technical information may be collected automatically.
This can include your IP address, browser type, device type, operating system, pages visited, referring website, approximate location, time spent on the website and interactions with our pages.
We may collect this information through cookies, analytics software and similar technologies.
3. How we use your information
We may use your personal information to:
- respond to enquiries you submit;
- understand your debt recovery requirements;
- identify appropriate debt recovery providers;
- introduce you to a debt recovery agency or other relevant service provider;
- enable selected providers to contact you regarding your enquiry;
- operate and improve Debt Recovery Hub;
- monitor the performance and security of our website;
- prevent fraud, misuse or unlawful activity;
- maintain records of enquiries and introductions;
- comply with legal and regulatory requirements; and
- send marketing communications where permitted.
4. Sharing your information with debt recovery agencies
Debt Recovery Hub operates as an information and referral service.
When you submit an enquiry asking for assistance with debt recovery, we may share relevant information from your enquiry with one or more debt recovery agencies, debt collection specialists or other appropriate service providers so they can assess your requirements and contact you.
These organisations may operate independently from Debt Recovery Hub and will be responsible for how they use your information once it has been provided to them.
Submitting an enquiry does not require you to appoint or enter into a contract with any debt recovery agency to which you are introduced.
Before appointing a provider, you should review that provider’s privacy policy, terms of business, fees and other applicable conditions.
5. Our basis for processing your information
Depending on the circumstances, we may process personal information because:
Legitimate interests – processing is reasonably necessary for operating our referral service, responding to enquiries, facilitating introductions, protecting our website or running our business.
Consent – you have specifically agreed to particular processing, such as certain types of marketing communications. Where we rely on consent, you can withdraw it.
Legal obligations – we need to process information to meet legal or regulatory requirements.
Other appropriate bases may apply depending on the circumstances.
6. Other organisations we may share information with
In addition to debt recovery providers, we may share information with organisations that help us operate our website and business, including:
- website hosting providers;
- CRM and enquiry-management providers;
- email and communications providers;
- analytics providers;
- IT and cybersecurity providers;
- professional advisers, including accountants and lawyers; and
- regulators, government bodies or law-enforcement authorities where required.
We do not sell personal information to unrelated organisations for their own independent marketing purposes.
7. Marketing
Where permitted, we may contact you regarding Debt Recovery Hub, debt recovery services or related services.
You can opt out of marketing communications at any time by using an unsubscribe link contained within an email or contacting us at connect@debtrecoveryhub.org.
Opting out of marketing will not prevent us from contacting you regarding an enquiry you have submitted.
8. Cookies
Debt Recovery Hub may use cookies and similar technologies to operate the website, understand how visitors use it and improve its performance.
Some cookies are necessary for the website to function.
Where required, non-essential cookies will only be used after you have made the relevant choice through our cookie consent system.
You can manage your cookie preferences using the cookie settings available on the website.
9. How long we keep your information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining appropriate business records and meeting legal, accounting or regulatory obligations.
Different categories of information may therefore be retained for different periods.
Where information is no longer required, we will delete or anonymise it where reasonably practicable.
10. International transfers
Some organisations that provide services to us may process information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that appropriate safeguards are in place where required.
11. Security
We take reasonable technical and organisational measures to protect personal information against accidental loss, misuse, unauthorised access, alteration or disclosure.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
12. Your data protection rights
Depending on the circumstances, you may have rights relating to your personal information, including the right to:
- request access to information we hold about you;
- ask us to correct inaccurate information;
- ask us to delete your information;
- request restriction of certain processing;
- object to certain processing;
- request the transfer of information in certain circumstances; and
- withdraw consent where processing is based on consent.
These rights may be subject to applicable legal conditions and exemptions.
To exercise a right, contact connect@debtrecoveryhub.org.
We may need to verify your identity before processing a request.
13. Complaints
If you have concerns about how we process your personal information, please contact us first so we can attempt to resolve the issue.
You may also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
14. Third-party websites
Debt Recovery Hub may contain links to websites operated by third parties.
We are not responsible for the privacy practices, content or security of websites operated by other organisations. You should review their privacy policies before providing them with personal information.
15. Changes to this Privacy Policy
We may update this Privacy Policy occasionally to reflect changes to our website, services, business practices or applicable requirements.
The latest version will be published on this page.
16. Contact us
For questions about this Privacy Policy or the personal information we hold about you, contact:
Debt Recovery Hub
Operated by: Debt Recovery Hub
Company registration number: 552-185-72
Registered address: Debt Recovery Hub Office 7, Soane House, Royal Hospital Road, London, SW3 4SR
Email: connect@debtrecoveryhub.org