Last updated: 25 July 2026
These Terms and Conditions govern your use of Debt Recovery Hub.
By using this website or submitting an enquiry through it, you agree to these Terms and Conditions. If you do not agree with them, please do not use the website.
Debt Recovery Hub is operated by Debt Recovery Hub, company registration number 552-185-72, with its registered address at Debt Recovery Hub Office 7, Hideaway Work Space, 1 Empire Mews, Streatham, SW16 2BF.
1. About Debt Recovery Hub
Debt Recovery Hub is an online information and referral service designed to help businesses and other users find debt recovery agencies and related service providers.
Unless expressly stated otherwise, Debt Recovery Hub is not itself a debt recovery agency, debt collection agency, law firm or provider of legal advice.
We may introduce users to independent third-party debt recovery agencies and other service providers.
2. Our referral service
When you submit an enquiry, we may review the information you provide and pass relevant details to one or more providers that we believe may be able to assist you.
A provider may then contact you directly to discuss your circumstances, its services, fees and terms.
We do not guarantee that:
- a provider will accept your case;
- an introduction will result in debt being recovered;
- any particular amount will be recovered;
- recovery will take place within a particular period; or
- a particular provider will be suitable for your individual requirements.
Any decision to appoint a provider is entirely between you and that provider.
3. Independent providers
Debt recovery agencies and other organisations featured on or introduced through Debt Recovery Hub operate independently from us unless explicitly stated otherwise.
An introduction does not constitute a guarantee concerning a provider or the outcome of a debt recovery case.
Before appointing a provider, you are responsible for considering whether that provider is suitable for your needs.
You should review matters including its:
- fees and commission;
- contract terms;
- experience;
- regulatory status where applicable;
- proposed recovery process; and
- any additional charges that may apply.
Any agreement for debt recovery services is entered into directly between you and the relevant provider.
Debt Recovery Hub is not a party to that agreement unless specifically stated otherwise.
4. Fees and commercial relationships
Debt Recovery Hub may receive a referral fee, marketing fee, commission or other payment from providers in connection with enquiries or introductions generated through Debt Recovery Hub.
Any fees charged to you for debt recovery services are determined by the provider you appoint and should be confirmed directly with that provider before proceeding.
5. Information you provide
When submitting an enquiry, you agree to provide information that is accurate to the best of your knowledge.
You must not knowingly submit:
- false or misleading information;
- enquiries relating to fraudulent or unlawful debts;
- information that you do not have the right to provide;
- malicious content; or
- information for the purpose of harassing another person.
You are responsible for ensuring that you have an appropriate basis for providing information concerning another individual or organisation.
You should not submit unnecessary sensitive personal information through the website.
6. No guarantee of debt recovery
Debt recovery outcomes depend on numerous factors outside our control, including the evidence supporting the debt, the debtor’s financial circumstances, disputes regarding liability, the age of the debt and the recovery options available.
Nothing on Debt Recovery Hub constitutes a promise or guarantee that a debt will be successfully recovered.
Previous performance by a provider does not guarantee the outcome of any future case.
7. Information, not legal advice
Information published on Debt Recovery Hub is provided for general informational purposes.
Although we aim to keep information accurate and useful, it should not be treated as legal, financial or other professional advice.
Debt recovery procedures and legal requirements can depend upon the individual circumstances of a case.
You should obtain appropriate professional advice before making decisions where legal, financial or other specialist advice is required.
8. Website content
We take reasonable care when preparing information published on Debt Recovery Hub but cannot guarantee that all content will always be complete, accurate or up to date.
We may change, update or remove website content at any time.
Information concerning legislation, debt recovery procedures, industry practices or third-party services may change after publication.
9. Acceptable use
You must not use Debt Recovery Hub:
- for unlawful or fraudulent purposes;
- to transmit malware, viruses or harmful software;
- to attempt unauthorised access to our systems;
- to interfere with the operation or security of the website;
- to collect information using unauthorised automated methods;
- to impersonate another individual or organisation; or
- in a manner that infringes another person’s rights.
We may restrict access where we reasonably believe the website is being misused.
10. Intellectual property
Unless otherwise stated, the content of Debt Recovery Hub, including its text, branding, layout, graphics, databases and other materials, belongs to Debt Recovery Hub or is used with permission from the relevant rights holder.
You may view and print reasonable extracts for legitimate personal or business use.
You must not reproduce, republish, distribute, scrape or commercially exploit substantial parts of the website without prior written permission.
11. Third-party websites
Our website may contain links to websites operated by third parties.
These links are provided for convenience and information.
We do not control third-party websites and are not responsible for their content, availability, security, privacy policies or services.
12. Website availability and security
We aim to keep Debt Recovery Hub available and secure but do not guarantee uninterrupted or error-free access.
We may suspend, restrict, modify or withdraw all or part of the website for maintenance, security, technical or business reasons.
You are responsible for maintaining appropriate security and virus protection on your own devices.
13. Limitation of liability
Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so.
Subject to this, Debt Recovery Hub will not be responsible for losses resulting solely from:
- a decision to appoint or not appoint a third-party provider;
- the acts or omissions of an independent debt recovery provider;
- a provider’s failure to recover a debt;
- disputes arising between you and a provider;
- reliance on general information published on the website;
- temporary unavailability of the website; or
- third-party websites or services.
Where you use the website in the course of a business, we will not, to the extent permitted by law, be liable for indirect or consequential losses, loss of profit, revenue, opportunity, goodwill or anticipated savings arising from your use of the website.
Nothing in these terms affects rights or liabilities that cannot lawfully be excluded.
14. Privacy
Our collection and use of personal information is governed by our Privacy Policy.
By submitting an enquiry, you acknowledge that information may be processed and, where appropriate, shared with relevant providers as described in that Privacy Policy.
15. Changes to these terms
We may update these Terms and Conditions periodically.
The current version will be published on this page together with its latest revision date.
Your continued use of the website following changes will be subject to the updated terms.
16. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply.
17. Governing law
These Terms and Conditions and any dispute or claim arising in connection with them are governed by the laws of England and Wales.
Where legally permitted, the courts of England and Wales will have jurisdiction over disputes relating to these Terms and Conditions.
Nothing in this section removes any mandatory rights or jurisdiction available to a consumer where applicable.
18. Contact
For questions about Debt Recovery Hub or these Terms and Conditions, contact:
Debt Recovery Hub
Operated by: Debt Recovery Hub
Company registration number: 552-185-72
Registered address: Debt Recovery Hub Office 7, Soane House, Royal Hospital Road, London, SW3 4SR
Email: connect@debtrecoveryhub.org